RIGHTS AND OBLIGATIONS of the Online Lighting Store – Farolla.com
The e-store offers its Users the website Farolla.com "as is" and is not responsible for the reliability of its functioning, the conditions for accessing the site, the provision of help, instructions and other parameters. The website is owned by FAROLLA Projects Ltd..
Farolla.com has the right to change prices, quantities, payment and delivery methods, technology and site design without prior notice.
Farolla.com has the right, at its sole discretion, to restrict access to all or part of the services, as well as to terminate their use by individual or all of its users.
Farolla.com has the right to close and/or delete information on/for a given product or category, at its discretion and without the right to review.
Farolla.com has the right to impose any sanctions related to the services it provides if it has received a request for them from the authorized authorities or has sufficient grounds to believe that the User has violated the General Terms and Conditions, is distributing unwanted advertising or is using the site for illegal purposes or against public morality.
Farolla.com has the right to display, send, load, perform, and exhibit any advertising materials. The advertisers are solely responsible for the content of all advertisements, as well as for the trademarks they concern.
Farolla.com is not responsible for damages incurred due to the inability to use part or the entire system due to technical reasons, regardless of the circumstances that led to this - technical problems, technical maintenance, management decisions, etc.
The very fact that Farolla.com is connected to the Internet and must operate in the technical environment of this network determines the impossibility of guaranteeing that the flow of information to and from the site will not be monitored and recorded by third parties.
To provide its services, Farolla.com collects, processes, uses and stores the Three Names, District, City, Postal Code, Delivery and Correspondence Address, Contact Phone Number, Current Email and billing information, if the User wishes to receive such. This information is entered personally by the User with his/her explicit consent during the data entry, for registered users it is expressed in the use of a given combination of username and password.
I. GENERAL PROVISIONS
This document contains General Terms and Conditions, according to which FAROLLA Projects Ltd. (hereinafter referred to as the MERCHANT) provides services to its users/clients through the online store farolla.com. These terms and conditions are binding on all users. By clicking the "I agree" button, the user/client agrees, fully accepts and undertakes to comply with these General Terms and Conditions.
Information according to the Electronic Commerce Act and the Consumer Protection Act:
1. Name of the Supplier: FAROLLA Projects Ltd.
2. Registered office and address of management: Sofia, 1797, Mladost 1 residential district, 47 Vartopo Street
3. Correspondence details: Sofia, 1797, Mladost 1 residential district, 47 Vartopo Street
4. Entry in public registers: UIC: BG207713830
5. Supervisory authorities:
(1) Personal Data Protection Commission
Address: Sofia 1592, 2 Prof. Tsvetan Lazarov Blvd.,
tel.: (02) 940 20 46
fax: (02) 940 36 40
Email: [email protected], [email protected]
Website: www.cpdp.bg
(2) Consumer Protection Commission
Address: 1000 Sofia, “Slaveykov” Square No. 4A, floors 3, 4 and 6,
tel.: 02 / 980 25 24
fax: 02 / 988 42 18
hotline: 0700 111 22
Website: www.kzp.bg
Identification of the user/client for the purpose of reproducing his statement both for accepting the General Terms and Conditions and for the order placed is carried out through the log files stored on the server of superhosting.bg, storage of the user/client's IP address, as well as any other information.
Продуктите, които се намират на интернет страницата на https://farolla.com/ не представляват правно обвързваща оферта, а са по-скоро демонстративен онлайн каталог, описващ продуктовата линия на търговеца.
After clicking the "Order" button on the user's cart, users agree to purchase the goods in the "Cart". This action has a legally binding force. The customer receives a confirmation of the order and upon receipt of this confirmation, the contract is considered to be concluded.
The MERCHANT reserves the right to refuse delivery of a confirmed order in the event that the goods are not available. In the event of a lack of stock of the requested goods, within the working week the MERCHANT shall notify the user/client of its exhaustion by sending a message to the e-mail address specified by the Client or to the specified telephone number. In the event that a transfer has been made to the merchant's account, the client will be able to choose between a refund, cancellation of the order or through a replacement order.
The contractual language is Bulgarian, and payments will be made in Bulgarian levs, including VAT.
From 25.05.2018, the EU General Data Protection Regulation (GDPR) comes into force.
The protection of your personal data is important to us, therefore we process your information exclusively on the basis of applicable legislation, and specifically GDPR - Regulation (EU) 2016/679, Personal Data Protection Act Personal Data Protection Act and the Electronic Commerce Act ( BROTHER-IN-LAW ). With this information are the most important aspects of the processing of your personal data on our website.
When you make a request through the site or write us an email, we store your data for a period of 2 months so that we can process your request, as well as to answer your follow-up questions. We will not share this information with third parties without your explicit consent!
Storage of your data – please note that in order to facilitate the ordering and purchasing process, as well as the subsequent execution of the contract with you, we store your IP address, as well as your name, address, telephone number and email address. We need the data you provide to fulfill our contractual or pre-contractual obligations towards you. We do not provide this information to third parties, with the exception of:
- The payment processing payment service provider (UniCredit Bulbank)
- Courier company with which we deliver your order: Econt Express
- Our accountant
In the event of an incomplete order – we delete the data entered on it. In the event of a completed order and a contract executed by us, on the basis of Article 6, Paragraph 1 A and B of the GDPR, we store all data on the order invoice until the expiration of the period provided for in Article 12 of the Accounting Act ( ZSch) 10-year term.
For diagnostic and statistical purposes, to support certain functionalities of the services and for advertising needs, UltraLight.bg collects information that by itself cannot identify a specific individual - date/time of visits to the site, IP address, operating system type, resolution, browser type, etc.
Information identifying a specific User and contained in the site's database cannot be provided to third parties, except in cases where this is required by the authorized authorities or in accordance with Bulgarian legislation.
Links on Farolla.com may redirect to other Internet addresses that do not operate according to these General Terms and Conditions. The site is not responsible for content outside the "Farolla.com" domain.
CONSUMER RIGHTS AND OBLIGATIONS
Users have the right to use the services of Farolla.com in accordance with the requirements of these General Terms and Conditions, as well as other generally applicable restrictions.
Users of the site do not have the right to distribute, modify (edit), copy (except for non-commercial, personal purposes), transmit, display, reproduce, reproduce, publish, create derivative works from, transfer, sell or in any other way use content on the site without the express written permission of Farolla.com.
Users are not allowed to overload the site with fictitious requests or other information.
Users of the site are not entitled to perform actions that violate generally established rules of communication, to perform malicious actions, including unauthorized access to the Site, software, networks, computers and other devices, as well as for all attempts to knowingly spread viruses, Trojan horses and other computer programs designed to cause violation of any rights and interests of third parties.
Users are fully responsible for maintaining the confidentiality of their username and password, as well as for all actions that occur through their use.
Users are required to enter the requested personal data truthfully and completely, and are personally responsible before the law for all their actions performed through the services of the Site.
Users have the right to request the deletion of personal data held about them that allows them to be identified as individuals, but this will also include the deletion of their username and password. To do this, they must prove that they are the registered person by sending all the information entered during registration.
Users agree that some of the Site's staff, depending on their duties, have access to some or all of the following information: Three names, Region, City, Postal code, Delivery and correspondence address, Contact phone number, Current e-mail, billing information, etc., but they do not have the right to disclose/distribute them, except in the cases provided for in these General Terms and Conditions.
Within 14 working days, the customer has the right to return the goods under Art. 50 of the Consumer Protection Act, if they are undamaged, unused, with intact packaging. The price of the product is valid for the day of the order. For this purpose, the customer must notify Farolla.com by filling out the contact form or by phone and fill out and send The standard form for exercising the right of withdrawal by e-mail:
- For companies: [email protected];
- For private clients: [email protected]
Link to the European Commission's consumer dispute resolution platform